Legal
Privacy Policy
Last updated: 30 September 2026
1. Who we are
13th Oak Property is a property management business based in Birmingham, England. We are the controller of personal information collected through this website. We are registered with the Information Commissioner’s Office (ICO). Contact us at info@13thoakproperty.co.uk.
2. Information we collect
We may collect your name, email address, telephone number, property postcode, property characteristics, ownership or professional status, current letting situation, marketing source, enquiry message and contact preferences. We may also receive basic technical information such as device type, browser, pages visited, IP address and cookie identifiers where relevant.
3. How we use your information
We use information to respond to enquiries, prepare rental estimates, discuss and provide our services, keep business records, improve this website, protect our business and comply with legal obligations. We process enquiries because you ask us to take steps before a possible contract and, where applicable, on the basis of our legitimate interests or legal duties.
4. Sharing and third parties
We may use reputable providers for website hosting, communications, analytics, professional advice and business administration. They may process information only for the services they provide to us. We do not sell personal information. We may disclose information where required by law or to protect legal rights.
5. International transfers
If a service provider processes information outside the UK, we will use an appropriate safeguard recognised under UK data protection law, such as an adequacy regulation or approved contractual clauses.
6. Retention
We keep enquiry information only as long as reasonably necessary for the purpose collected, including follow-up and legal record-keeping. If you become a client, relevant records may be retained for longer to meet contractual, tax, insurance and legal obligations. Information that is no longer needed is securely deleted or anonymised.
7. Cookies
This website may use essential cookies needed for operation and, if introduced, optional analytics cookies to understand website use. Optional cookies should not be set without the consent required by law. You can also control cookies through your browser settings.
8. Your rights
Under UK GDPR you may have rights to access, correct or erase your information; restrict or object to processing; receive portable data; and withdraw consent where processing relies on consent. These rights can depend on the circumstances. Contact us to make a request. You can also complain to the Information Commissioner’s Office at ico.org.uk.
9. Security and updates
We use reasonable organisational and technical measures to protect personal information, but no online system is completely secure. We may update this notice as our services or legal obligations change. The current version will remain published here.